Privacy Policy

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Active until: 24.12.2024

1. Overview

At Stake, safeguarding your privacy and personal data is of paramount importance. This Privacy Policy explains how we handle the collection, use, and protection of your information when you engage with our platform, complying with South Africa’s Protection of Personal Information Act (POPIA). By utilizing our services, you agree to the practices outlined here, so we encourage you to review this policy carefully.

2. Types of Information We Collect

We collect a variety of data to optimize your experience and ensure secure transactions.

2.1 Personal Information

  • Identity Information: Name, date of birth, identification (ID or passport), and proof of residence.
  • Contact Information: Email, telephone number, and address.
  • Account Details: Username, password, transaction history.
  • Payment Data: Banking and financial information used for deposits, withdrawals, and bet settlements.

2.2 Device and Technical Data

  • Device Information: IP address, browser type, operating system, and related metadata.
  • Usage Patterns: Records of interactions, navigation across our platform, and session duration.
  • Tracking Technologies: We use cookies and similar tools for optimization (explained further in section 6).

2.3 Information from Third Parties

We may receive data from external sources, such as:

  • Partners (marketing or affiliate) and advertisers.
  • Financial institutions or payment processors.
  • Identity verification services.

3. How We Use Your Data

Stake uses your personal data responsibly, ensuring it serves essential functions such as:

3.1 Service Delivery

  • To establish and manage your account.
  • To process deposits, withdrawals, and bet placements.
  • To provide responsive customer support services.

3.2 Regulatory Compliance

We collect information to meet regulatory standards such as anti-money laundering (AML) and know-your-customer (KYC) protocols. This includes data for tax reporting, dispute resolution, and fraud prevention.

3.3 Marketing and Communication

With your consent, we may send you promotions, special offers, and product updates. You can always opt out of marketing communications by adjusting your settings or contacting us directly.

3.4 Improvement of Services

We use aggregated data and analytics to enhance the functionality and user experience of our platform. This includes tracking trends and developing new features that better serve your preferences.

3.5 Security and Risk Management

We use personal data to detect, prevent, and combat fraudulent activities, ensuring both our users’ safety and the platform’s integrity.

4. Sharing of Information

Your personal data is handled carefully, and while Stake does not sell your information, we may share it under certain conditions:

4.1 With Service Providers

We engage with trusted third-party providers to support essential services like payment processing, technical support, and customer service. These entities only use your data for the specific services they provide and are bound by strict data protection standards.

4.2 Compliance with Law

We may disclose your personal information if required by law, regulatory request, or legal process, such as a subpoena or government mandate.

4.3 Affiliates and Partners

We may share data with our affiliates or marketing partners, but only in alignment with this Privacy Policy and with your privacy rights in mind.

4.4 Corporate Transactions

In case of a merger, acquisition, or business restructuring, your data may be transferred to the new entity. Any transfer will be accompanied by a notification, explaining the future handling of your data.

5. Your Privacy Rights

As a Stake user in South Africa, you have certain rights under POPIA:

5.1 Access

You may request access to your personal data to view what information we have on record.

5.2 Correction

If any information is outdated or incorrect, you can request its correction.

5.3 Deletion

You can ask for your data to be deleted under certain circumstances, such as when it is no longer necessary for the purpose collected.

5.4 Objection

You may object to certain forms of data processing, including the use of your data for direct marketing purposes.

5.5 Data Portability

When applicable, you may request your data be provided to you or another service provider in a readable format.

To exercise any of these rights, please contact our support team. Proof of identity may be required for verification.

6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small data files stored on your device, which help enhance your user experience by personalizing content and saving preferences.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for platform functionality, like session management.
  • Performance Cookies: Collect anonymized data to track performance and improve the user experience.
  • Targeting Cookies: Help deliver relevant advertising based on your preferences.

You have the option to manage or block cookies via your browser settings. Note that disabling certain cookies may affect your experience on the platform.

7. Data Protection and Security

Stake prioritizes data security and employs advanced protective measures to safeguard your information, including encryption, firewalls, and secure communication protocols. We also enforce strict access control, limiting who can view your data within our organization.

Despite these precautions, no online system can guarantee absolute security. While we strive to protect your personal data, we cannot promise 100% protection from breaches.

8. Data Retention

Your personal information will be retained as long as necessary for the purposes described in this Privacy Policy. Typically, this means as long as your account remains active, plus an additional period to fulfill regulatory obligations, handle disputes, or prevent fraud.

Once your data is no longer needed, it will be securely deleted or anonymized.

9. International Transfers

Stake operates internationally, meaning your data may be transferred to, or stored in, jurisdictions outside of South Africa. In cases where data is moved across borders, we ensure that the appropriate legal safeguards are in place to maintain the same level of protection as required under South African law.

10. Policy Changes

Stake reserves the right to update this Privacy Policy as our practices evolve or as legal requirements change. When significant changes are made, we will notify users through the platform or via email, and provide you with the option to review the updated policy.

Your continued use of Stake’s services after any changes indicates your acceptance of the revised terms.

11. Contact Information

For any queries, concerns, or requests regarding your personal data, feel free to reach out to us by email s[email protected] or live chat.

We are committed to addressing your concerns and ensuring compliance with South Africa’s data protection laws.